Frequently Asked Questions

WHERE ARE YOU LOCATED?
Our showroom is located at 386 Johnston Street, Abbotsford, Victoria, 3067
Our warehouse is located at 386 Little Turner Street, Abbotsford, Victoria 3067

WHAT ARE YOUR OPENING HOURS?
Monday, Tuesday, Thursday & Friday | 10:00am – 4:00pm
Wednesdays, Weekends & Public Holidays | Closed

IS THERE A HIRE MINIMUM ORDER AMOUNT?
Our minimum order amount is $100.00

WHAT AREA DO YOU SERVICE?
Melbourne, Yarra Valley, Mornington Peninsula, Gippsland, Geelong, Surf Coast, Daylesford, North East Victoria etc.

DO YOU SERVICE INTERSTATE? 
We unfortunately do not currently offer hire services interstate. Our Styling services are definitely available interstate. 

WHAT IS THE HIRE DURATION LENGTH?
Hire periods are for 4 days
Example: Thursday until Monday / Friday until Tuesday
The Hirer agrees to be charged the following per day for every day exceeding the 4 days of hire.
$75.00 per day – hire under $200.00
$100.00 per day – hire between $200.00 to $1000.00
$150.00 per day – hire between $1000.00 to $1500.00
$200.00 per day – hire over $1500.00

DO YOU HAVE A CLEANING POLICY?
Customers who purchase and use our Pillar, Dinner, and/or Tealight Candles are not subject to any cleaning fees, even if the items return dirty with wax. 
Customers who opt to use their own candles are subject to cleaning fees starting at $150.00 if the items return dirty with any wax and/or wax residue. 

WHAT ARE YOUR PAYMENT POLICIES?
We require a 50% non-refundable booking fee deposit to be paid within 5 days of the invoice being sent through to secure your items. 
The remaining payment is due 14 days prior to your event.

ANY ADDITIONAL FEES AND CHARGES?
Delivery and/or Collection fees are quoted based on the information inputed on your Wishlist. Our minimum delivery and/or collection fees are $150.00. A security bond (50% of the hire item amount), will be added to your quote. (Minimum security bond is $200.00). Other additional charges may apply for midnight collections, Sunday deliveries and/or collections and failed deliveries and/or collections that need to be redone. Prices listed on the website are inclusive of the industry-standard damage waiver of 15%. All quotes/invoices are subject to GST and are not included in our listed prices.

WHAT IS YOUR REFUND POLICY?
The 50% booking fee deposit is non-refundable. The balance of the invoice is due 14 days prior to the event date. No deductions can be made within 14 days of the event date. Items can only be removed off the invoice prior to 14 days before the event date. No refunds are permitted within 14 days of your event date.

DO YOU HAVE A PANDEMIC POLICY?
In the event that a sudden change in restrictions occurs (locally or interstate) prior to your event, an 18 month credit is placed on the invoice and the already paid amount can be used towards that credit for your rescheduled event. As per our refund policy, no refunds are available on the booking fee deposit amount which is 50% of the total invoice.

DISCLAIMER
Please note that our hire items are not brand new when you hire them. We will always endeavour to have the items in their best possible condition when they are given to you, but some may have slight wear and tear on them.