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Frequently Asked Questions

WHERE ARE YOU LOCATED?
Our Abbotsford, Victoria showroom is located at 386 Johnston Street, Abbotsford, Victoria, 3067
Our Abbotsford, Victoria warehouse is located at 386 Little Turner Street, Abbotsford, Victoria 3067
Our Queensland hub is by Appointment only

WHAT ARE YOUR OPENING HOURS?
Victoria Warehouse: Monday, Tuesday, Thursday & Friday | 9:00am – 4:00pm
(Closed Wednesdays, Weekends & All Public Holidays)
Victoria Showroom: Monday, Tuesday, Wednesday, Thursday & Friday | By Appointment Only
Queensland: Monday, Tuesday, Wednesday, Thursday, Friday & Saturday | By Appointment Only

IS THERE A HIRE MINIMUM ORDER AMOUNT?
Our minimum order amount is $100.00

WHAT AREA DO YOU SERVICE?
Victoria: Melbourne, Yarra Valley, Mornington Peninsula, Gippsland, Geelong, Surf Coast, Daylesford, North East Victoria
Queensland: Gold Coast, Brisbane, Sunshine Coast, Noosa

DO YOU SERVICE INTERSTATE? 
We unfortunately do not currently offer hire services interstate.
Our Event Styling services are available across the state of Victoria, Queensland, Interstate & Internationally. 

WHAT IS THE HIRE DURATION LENGTH?
Hire periods are for 4 days
Example: Thursday until Monday / Friday until Tuesday
The Hirer agrees to be charged the following per day for every day exceeding the 4 days of hire.
$75.00 + GST per day – hire under $200.00
$100.00 + GST per day – hire between $200.00 to $1000.00
$150.00 + GST per day – hire between $1000.00 to $1500.00
$200.00 + GST per day – hire over $1500.00

DO YOU HAVE A CLEANING POLICY?
Customers who purchase and use our Pillar, Dinner, Taper, and/or Tealight Candles are not subject to any cleaning fees, even if the items return dirty with wax. 
Customers who opt to use their own candles are subject to cleaning fees starting at $150.00 if the items return dirty with any wax and/or wax residue. 

WHAT ARE YOUR PAYMENT POLICIES?
We require a 30% non-refundable booking fee deposit to be paid within 5 days of the invoice being sent through to secure your items. 
The remaining 70% payment is due 14 days prior to your event.

ANY ADDITIONAL FEES AND CHARGES?
Delivery and/or Collection fees are quoted based on the information input on your Wishlist. Our minimum delivery and/or collection fees are $200.00.

The damage waiver is a standard fee in the hiring industry aimed at covering minor damage to the stock. However, it does not extend to cover loss or negligence resulting in the item needing replacement or being written off. The specific dollar amount of the Hirer’s damage waiver can be located on the quote or invoice. The damage waiver is a non-refundable amount. 

WHAT IS YOUR REFUND POLICY?
The 30% booking fee deposit is non-refundable. The balance of the invoice is due 14 days prior to the event date. No deductions can be made within 14 days of the event date. Items can only be removed from the invoice prior to 14 days before the event date. No refunds are permitted within 14 days of your event date.

DO YOU HAVE A PANDEMIC POLICY?
In the event that a sudden change in restrictions occurs (locally or interstate) prior to your event, an 18-month credit is placed on the invoice and the already paid amount can be used towards that credit for your rescheduled event. As per our refund policy, no refunds are available on the booking fee deposit amount which is 30% of the total invoice.

DISCLAIMER
Please note that our hire items are not brand new when you hire them. We will always endeavor to have the items in their best possible condition when they are given to you, but some may have slight wear and tear on them.