Terms & Conditions
The below policies outline the obligations of the Hirer. By making payment, the Hirer is agreeing to the below terms and conditions.
HIRE PERIOD POLICY
The Hirer agrees to be charged the following per day charges for every day exceeding the 4 days of hire.
$75.00 per day – hire under $200.00
$100.00 per day – hire between $200.00 to $1000.00
$150.00 per day – hire between $1000.00 to $1500.00
$200.00 per day – hire over $1500.00
Example of 4 day hire: Thursday until Monday / Friday until Tuesday
SECURITY BOND POLICY
The security bond covers any damaged, stolen, or lost items. Any damaged, stolen, or lost items will be assessed, resulting in deductions from the security bond. If the damaged, stolen or losses exceed the security bond amount, the client will be sent an invoice for the difference. Otherwise, the security bond will be refunded within 14 days back into the hirer’s preferred bank account.
CUSTOMER PICKUP AND/OR CUSTOMER RETURN POLICY
The pickup and return timings listed on the invoice are binding.
The Small Things Co will not accept pickups or returns outside of these timings.
DELIVERY AND/OR COLLECTION POLICY
Our delivery and collection fees do not include set up or pack down of our hire items. Set up and pack down costings fall under our hire styling package which includes delivery and collection. The Hirer agrees to pay additional fees for hire Collections by The Small Things Co that are not packed up ready to go upon our arrival for collection.
LOSS OR DAMAGE POLICY
Please do all you can to prevent the items from getting lost, stolen or damaged and not do anything that may diminish the value of the hire goods. If hire items are lost, stolen or damaged, The hirer authorises The Small Things Co to make relevant deductions from the security bond to cover the replacement cost. If the replacement cost exceeds the bond amount, the customer will be sent an invoice for the remaining replacement cost. In the event that an item is damaged, please return it to us, no matter what state it is in. This may save you money on your bond, as repairing is cheaper than replacing the item.
ITEM PACKAGING, BUBBLEWRAP AND COMPANY BRANDED BOX POLICY
The hirer agrees to return all items in the original packaging, bubble wrap and company branded boxes. Failing to do so will incur replacement fees that will be deducted from the bond.
Customers who purchase and use our Pillar, Dinner, and/or Tealight Candles are not subject to any cleaning fees, even if the items return dirty with wax.
Customers who opt to use their own candles are subject to cleaning fees starting at $150.00 if the items return dirty with any wax and/or wax residue.
PROVISION OF HIRE ITEM POLICY
In the case of stock quantity damage or reduction from other hire orders prior to your event date, The Small Things Co reserves the right to reduce the Hirer’s stock quantities and make any relevant changes. The Hirer will receive appropriate notice the event of this occurring.
By making the booking fee deposit payment, the Hirer agrees to all of the terms and conditions stated by The Small Things Co. The 50% booking fee deposit is due within 5 days of the invoice being sent. The invoice is not secured until the 50% booking fee deposit is paid. The remaining balance of the invoice is due 14 days prior to the event date.
The 50% booking fee deposit is non-refundable. The balance of the invoice is due 14 days prior to the event date. No deductions can be made within 14 days of the event date. Items can only be removed off the invoice prior to 14 days before the event date. Items can be added to your invoice right up until your event date. No refunds are permitted within 14 days of your event date.
In the event that government restrictions are enforced (locally or interstate), an 18 month credit is placed on the invoice and the already paid amount can be used towards that credit for your postponed event. As per our refund policy, no refunds are available on the booking fee deposit amount which is 50% of the total invoice.